01
How do you prepare for your cleaning service?
To ensure your cleaning goes smoothly and efficiently, here are a few helpful tips before our team arrives: Tidy up any personal items, like clothes, toys, or dishes, so we can focus on making every corner shine. For your pets' comfort and safety, please keep them in a secure area while we work. If you're having your linens changed, please have fresh sheets on the beds so we can quickly take care of the details. And remember, there's no need to spend time cleaning before we arrive. Let us do what we do best. Relax and leave the hard work to us!
02
What to expect before the clean?
Before your scheduled cleaning, you can expect clear communication and a seamless experience. We will send you a cleaning contract to review and sign prior to our arrival, ensuring all details are agreed upon. Our team will arrive promptly, ready to give your space the attention it deserves. With a focus on quality and efficiency, we’ll take care of the cleaning, so you can enjoy a fresh and spotless environment.
03
What to expect durring the cleaning?
During your cleaning, our professional team will work diligently to ensure every corner of your space is spotless. We’ll begin by addressing your specific needs, paying close attention to high-traffic areas and surfaces that require extra care. You can expect thorough, efficient cleaning with attention to detail, whether we’re tidying up or tackling deeper tasks. We’ll use top-quality and eco-friendly cleaning products to ensure both your home or office, and the environment are cared for. Throughout the process, you can trust us to work quietly and respectfully, leaving your space refreshed and sparkling.
04
Why do we want before & after photos and videos?
We take before and after photos of the jobs we complete to showcase the quality and impact of our work. These photos allow us to track progress, ensure the highest standards of cleanliness, and provide you with a visual record of the transformation. Not only does this help us maintain our commitment to excellence, but it also gives you peace of mind knowing that every detail has been carefully attended to. We love sharing these results with you as a way to celebrate the cleanliness and freshness we’ve brought to your space.
13
What is your cancellation or rescheduling policy?
To ensure smooth scheduling for all our clients, we kindly ask for at least 24 hours' notice for any rescheduling or cancellation. If less notice is provided, a $50 cancellation fee will apply. Your cooperation helps us maintain the high level of service and reliability you deserve!
14
Are you insured and bonded?
We are fully licensed, bonded, and insured for your peace of mind. when you receive your cleaning service contract, we promptly provide you with proof of our licensing, insurance, and bonding, ensuring you have complete confidence in our professional and trustworthy service.
15
How much do your cleaning services cost?
The cost of our services is determined by three key factors: 1) The number of rooms or spaces you’d like cleaned, 2) The square footage of the property, and 3) The current condition of the space. These elements help us provide an accurate and fair quote tailored to your unique needs, ensuring you get the best value for top-quality service.
16
Do you charge by the hour or by the job?
We offer transparent pricing and charge by the job, ensuring you only pay for the service you need with no surprises!
05
What areas do you serve?
Our services are currently available in Virginia and Maryland. We are excited to announce plans to expand into Washington, D.C., in the near future.
06
Are your cleaning products eco-friendly?
We’re proud to offer eco-friendly cleaning products as an option, perfect for households with small children and pets or for anyone who values a cleaner, greener lifestyle. Our commitment to sustainability extends to businesses as well, providing eco-friendly solutions to support a healthier, more environmentally conscious way of living and working.
07
Are there any additional fees I should be aware of?
Our pricing is straightforward and hassle-free, with no hidden fees to worry about. All quotes are transparent and easy to understand. In the rare event that additional detailed cleaning is needed after approval, our professional cleaners will notify you on-site and provide an updated quote for your consideration. This ensures you’re always in the loop and in control—though this situation is uncommon, we’re prepared to handle it with clarity and professionalism.
08
Do I need to be home or present during the cleaning?
You don’t need to be home for your cleanings—we’ve got you covered! Every member of our team undergoes rigorous background checks and drug screenings because integrity and honesty are at the heart of everything we do. You can trust us with door codes or spare keys if needed, knowing they’ll be handled with the utmost care. Door codes are securely stored in our CRM, and keys are safely placed in a lockbox, labeled discreetly with your name. Your security and peace of mind are our top priorities!
09
How far in advance should I schedule a cleaning?
We recommend scheduling your cleaning at least 3-5 days in advance to ensure we can match you with the perfect cleaning team for your location. This lead time also allows us to seamlessly adjust for any unexpected changes, ensuring your cleaning service goes off without a hitch. Planning ahead helps us deliver the exceptional care and reliability you deserve!
10
Are your cleaners background-checked and trained?
Absolutely! Our cleaners undergo thorough background checks and drug screenings, and they receive ongoing training to stay at the forefront of the latest cleaning techniques, proper chemical usage, and health and safety practices. This commitment to excellence ensures you receive top-notch service every time!
11
​What precautions do you take to ensure my property and belongings are safe?
We take the safety and security of your property and belongings very seriously. All our cleaners are thoroughly background-checked, drug-screened, and trained to handle your home or business with care and respect. We also implement strict protocols to ensure your peace of mind, such as securely storing any door codes in our CRM system and safely managing spare keys in a lockbox. Our team works with integrity and professionalism, treating your space and possessions as if they were our own. Additionally, we are fully insured for your protection, providing an extra layer of security.
12
Do I need to provide cleaning supplies and equipment?
No need to worry about providing cleaning supplies—we bring everything we need! Our cleaners are equipped with company-provided products to ensure consistent quality and adherence to our strict safety protocols. However, if you have severe allergies or a preference for your own products, we’re happy to accommodate your needs. Please note, though, that when using your products, we cannot guarantee the same level of excellence we achieve with our trusted products. We know exactly what ours can deliver and take pride in the outstanding results they provide!
17
How do you prepare for your cleaning service?
Before every cleaning service, we make sure to carefully review the details of your request to ensure we understand exactly what needs to be done. Our team arrives fully equipped with all the necessary supplies and tools to get the job done right. We also take a moment to walk through your space with you, if you're available, to ensure there are no special instructions or areas of concern. We prioritize your satisfaction and take great care in preparing for each service to meet and exceed your expectations.
18
What payment methods do you accept?
We make payments easy and convenient by accepting Visa, MasterCard, American Express, Apple Pay, Google Pay, and Zelle. You can choose the method that works best for you!
19
Do you offer discounts for recurring clients or referrals?
Absolutely! We’re thrilled to offer a 15% discount on your next cleaning as a thank you for every referral you send our way. It’s our way of showing appreciation for helping us grow!
20
Can I book a cleaning on short notice?
Yes, you can absolutely book a cleaning on short notice! Just keep in mind that availability may vary. If we don’t have a cleaner available for your requested date and time, we’ll notify you right away and work with you to find the best alternative time for your service.
21
What happens if I’m not satisfied with the cleaning?
If a client is not satisfied with the cleaning service provided, we encourage them to reach out to us directly through our 'Contact Us' page, where we will promptly address the issue. Clients can also leave a review on our 'Testimonial' page on our website. We value all feedback and are dedicated to resolving any concerns to ensure a high level of satisfaction with every service.
22
How do I provide feedback or report an issue?
Before your scheduled cleaning, you can expect clear communication and a seamless experience. We will send you a cleaning contract to review and sign prior to our arrival, ensuring all details are agreed upon. Our team will arrive promptly, ready to give your space the attention it deserves. With a focus on quality and efficiency, we’ll take care of the cleaning, so you can enjoy a fresh and spotless environment.
23
What safety measures do you take to protect against COVID-19?
To protect against COVID-19 and ensure a safe cleaning environment, per request our team wears masks and respirators that provide protection against harmful elements like black mold. We also wear heavy-duty nitrile gloves and shoe covers for added safety. These precautions are standard practice, but if you have any specific requests, we are happy to accommodate them to ensure your peace of mind.
24
Do your cleaners wear masks and gloves?
Yes, wearing gloves and masks is part of our standard practice for every cleaning service. In addition, we wear shoe covers to protect your floors from unwanted dirt or pathogens. Our respirators are worn when using strong chemicals like bleach or when cleaning bathrooms, ensuring the safety of both our team and your home. Nitrile gloves are worn at all times. If you’d like all three of these protective accessories to be worn during every cleaning at all times, simply let us know when submitting your free quote, and we’ll be happy to accommodate your request!